HOW TO CHANGE YOUR PIN

If you’ve misplaced or forgotten your existing PIN you can change this via Internet Banking or the Mobile Banking App.

Here are some tips:

• Don’t choose a number that’s easy for someone to guess. Avoid repeating characters (like 9999) or digits in sequence (like 1234) and characters based on your birth date, driver’s licence or phone numbers.
• Choose something unique to you. Choose something easy for you to remember but hard for anyone else to guess.
• Protect it. After creating a memorable and secure PIN, it’s important to protect it. Don’t write your PIN down and don’t share your PIN with anyone. If you feel your PIN has been compromised, notify us immediately.

If you’ve misplaced or forgotten your existing PIN you can change this via Internet Banking or the Mobile Banking App.

To change your PIN via Internet Banking:

1. Log in
2. View your existing cards on the right-hand side
3. Click 'Change PIN'
4. Request to send the OTP via SMS, email or landline
5. Enter the OTP then verify
6. Set your new card PIN and continue
7. Retype your new PIN and submit
8. You will then receive confirmation your new PIN has been changed

To change your PIN via the Mobile App:

1. Log in
2. Tap the 'Manage Cards' menu at the bottom
3. Swipe to the preferred card you would like to change the PIN
4. Tap 'Change Pin' at the bottom
5. Enter your new PIN
6. Re-enter the new PIN
7. Request to send the OTP via SMS or email
8. Enter the OTP
9. You will then receive confirmation your new PIN has been changed

Should you require further assistance on the above, you can call our Member Contact Centre on 1300 13 23 28.