Security Hub

We're committed to providing our members with
a safe and secure banking experience


Security Hub

How we protect you online

We are committed to providing our members with a safe and secure banking experience. We have employed a wide range of security measures to help protect your personal information and transactions including:

  • Firewalls
  • Encryption
  • Automatic Time-outs
  • Incorrect Passcode/Password Code-block
  • Last Login Time Check

Internet Banking Security
We have placed the utmost importance on ensuring that your personal details, funds and account information remain secure from unauthorised access.
The closed padlock in the Internet Banking browser page indicates that the Internet Banking site is secure.
In addition, our system has various security features to safeguard your transactions and personal information. These include:

  • Secure login pages - your access information is encrypted (scrambled).
  • Member chosen Passcode/Password - you can change these at any time.
  • Password anonymity - you are the only person that knows your Passcode/Password.
  • The Internet Banking login page is unable to be cached - this means that your personal login information is erased when you leave the login page and cannot be retrieved by anyone else using your computer.
  • System lock after 3 attempts - if a user enters an Passcode/Password incorrectly 3 times, Internet Banking will be locked, and the account blocked. The system can be unlocked and your Passcode/Password reset when the Bank is contacted and the person is identified as the account owner.
  • Timeouts for session inactivity - your Internet Banking session will time out after 15 minutes if there is no activity within your banking session.



How you can protect yourself 

We take the protection of your information and transaction data very seriously. But online security is a partnership between us. As such, it's important that you take measures to improve your online security. Listed below are areas you can focus on to keep your personal information secure.

Protect your member ID and Passcode/Password

Here are a few helpful tips to assist you in choosing and using your Passcode/Password:

  • Have a unique Passcode/Password for your Internet Banking. Avoid using the same Passcode/Password for different online applications.
  • When choosing an Passcode/Password, select something that you will remember easily but which will not be obvious to others. Refrain from using your telephone number, car registration, postcode or other numbers easily linked to you personally. 
  • Consider using passphrases that are at least 12 characters long. 
  • Change your Passcode/Password regularly. We recommend every 90 days.
  • Do not write your Passcode/Password down or provide it to anyone, even if it is disguised.

Protect your computer and personal information online

Here are a few helpful tips to assist you in protecting your computer and personal information online:

  • Install security software on your PC and run automatic updates to check for suspicious activity.
  • Avoid using public computers and public wireless networks whenever entering personal information such as credit card details, passwords and bank account details.
  • Never provide personal information such as bank account details, access code or credit card details via email.
  • Set up spam filters on your email account. If you do receive emails from a source you don’t trust, delete these immediately without opening any links or attachments.
  • Always enter by typing the address into your browser, checking that you're connected to the legitimate Australian Military Bank website. 
  • Always select "log out" from the Internet Banking menu when you complete your banking.
  • Look out for the padlock or key symbol within the browser when accessing Internet Banking.
  • Regularly check your accounts and statements for any unauthorised transactions.


Scams and Security Alerts 

Latest Security Alerts 

Find out more about latest scam reports on to be aware of what to watch out for. 


Scammers are becoming increasingly sophisticated, potentially displaying different phone numbers or email addresses to those that they are actually contacting you from (called ‘spoofing’). This means that you may receive a call from a trusted phone number (such as a bank) which is actually someone entirely different.

These scams often follow a similar procedure by asking to confirm your details. The scammer may also ask you to input passwords/passcodes into the key pad directly.

How you can protect yourself

Beware of suspicious calls and never give out your personal details. If you are unsure hang up and call us on 1300 13 23 28 to confirm the call is legitimate.

Australian Military Bank will never:

  • call you from an international number
  • ask for your Internet Banking login details or card details via phone or email
  • use email to send you a link to an Internet Banking login page
  • ask you to communicate your passwords to us where we have initiated the contact.

Romance Scam

At its most basic level, a romance scam is when someone starts an apparent romantic relationship with the view to get something else out of the other person entirely, usually money. According to Scam Watch, there were 3,424 reports of romance scams in Australia in 2021, with victims losing a combined amount of $56,175,428. And that’s just the scams that were reported.

Be aware to look out for the following red flags:

- a reluctance to talk face-to-face, such as via video chat
- someone who is only available to make contact but never to receive contact
- someone who very quickly asks you for money
- constant promises of visits or calls which are always delayed or cancelled
- insisting on secrecy about the relationship

If you think you've been scammed please call us immediately. 

‘Flubot’ Malware Scam – 

This scam initially involved text messages about voicemails or missed calls but has now progressed to messages about parcel delivery. Clicking on the link and downloading the app that is presented will infect your phone and allow scammers to access sensitive information. Find out more about this scam via

Common types of scams – 

SMS and Email Scams - Phishing attacks 

Phishing attacks have been around for a while, but they have been thriving since the COVID pandemic began in 2020. Cybercriminals use phishing to steal confidential information, such as online banking login details or credit card details. 

Often, these deceptive messages appear to be from a large organisation that you trust to make the scam look more authentic. You may receive such messages via email, SMS or social media platforms. These messages often include a link that will take you to a fake website where they ask you to enter your details. 

Buying and Selling Scams

This type of scam usually include offers that are too good to be true, often sold on fake websites that appear to be genuine. 

Remote access scams 

These scams are usually initiated over phone calls where the scammer tries to convince you to provide access to your accounts or devices. 

Job scams 

These scams usually offer job opportunities that require little effort and with high financial rewards. They may ask you to pay a fee to process your application or to provide you with a job offer. 

Investment scams 

Scammers in this field often present you with investment options or money-making opportunities that require quick action from you.  

How to spot a phishing message 

Ask yourself the following questions- 

  • Am I expecting this message? Is this message addressed to me? – If you’re not expecting the message and/or if it is not addressed to you, it could have gone to a lot of people. 
  • Does the message have a sense of urgency to click on a link or verify details?  
  • Does the email address of the sender appear to be same as what you would usually see on any correspondence from the said organisation? Check for inconsistencies throughout the message. 

It is a standard practice for most organisations to not call, email or SMS you to ask for any confidential information. When is doubt, reach out to the organisation from their official website. 

Please note, Australian Military Bank will:

  • Never ask for your Internet Banking login details or card details via phone or email.
  • Never use email to send you a link to an Internet Banking login page.
  • Never ask you to communicate your access codes to us in any form.

If you receive a suspicious email purporting to come from the Australian Military Bank:

  • Take a screenshot of the email. Contact Australian Military Bank to verify the email. The screenshot allows us to keep a record of the suspicious email. 
  • Delete the email immediately and do not click on the link. 

If you have clicked on the link in the email:

  • Perform a scan for possible viruses and Trojans using your virus protection software. Should you require further information, please contact your software vendor.
  • After you have completed a scan on your computer, please contact Australian Military Bank on 1300 13 23 28 to report the occurrence and have your Internet Banking Passcode/Password re-set.
  • If you do not have anti-virus protection, we recommend that you do not use Internet Banking until you have up-to-date anti-virus protection.
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