News

Australian Military Bank welcomes action on Veteran suicide in Australia

Australian Military Bank welcomes the announcement from the Australian Government regarding the high rates of suicide within the Veteran community and looks forward to seeing tangible outcomes for impacted Australians who serve our country and their families.

Read our full Media Release here.

Anzac Day Public Holiday Branch Opening Hours

Members, please be advised that our branches (except NSW & VIC) will be closed Monday 26 April for the ANZAC Day Public Holiday.

Our Member Contact Centre will be available from 8am - 6pm (AEST) on 1300 13 23 28. Alternatively, you can email us at service@australianmilitarybank.com.au.

Welcome To The April Issue Of Communiqué

"ANZAC Day is almost upon us and we will remember all those servicemen and servicewomen who served and died and the contribution and suffering of all those who have served. Lest we forget."

A whole year has passed since COVID-19 disrupted us all in our day to day lives. This also impacted on how we acknowledged and paid tribute during Anzac Day in a very different way.

Over the past year, Defence personnel were tasked with operation COVID-19 ASSIST, and we thank all of those Defence personnel for your support and service during this difficult year.

We have continued to support the Defence community over this past year and through the Military Rewards Account have continued to assist our Charity Partners. Since account inception, over $230,000 has been donated to our charity partners Soldier On, Mates4Mates, RSL DefenceCare and Legacy Australia.

In this issue we highlight the success of Soldier On’s campaign – ‘March On’. This campaign is supporting raising money through sponsorship to walk 96km as individuals or in teams, in the month of March. 96km is the length of the Kokoda Trail, the track that was the location for the 1942 World War II campaign. Many of our staff have taken part in fundraising for the challenge and have raised over $14,500 for our charity partner.

On behalf of the Board, I would like to extend our appreciation to our members for their continuous support of Australian Military Bank.

John Brooks 

Chair

 

Read full edition here or read the individual stories below:

• International Women’s Day: Stacey
• Military Rewards Charity in Profile: Soldier On
• Supporting the Defence Community

Easter long weekend opening hours

We would like to wish all our members and their families a safe and happy Easter over this long weekend!

Please note, our branches and Member Service Centre will be closed from Friday 2nd April till Monday 5th April.

We will reopen Tuesday 6th April and our Member Service Centre will be available from 8am - 6pm (AEST) to take your call on 1300 13 23 28. You can also email us at service@australianmilitarybank.com.au

AMB recognised as a Gold Pledge Partner with Soldier On

On 25 March Australian Military Bank became a Gold Pledge Partner with Soldier On. Our CEO, Darlene Mattiske-Wood and our Chief Member Experience Distribution Officer, Andrew Moebus were present to sign this important pledge on behalf of the Bank.

We’ve signed The Soldier On Pledge 2021 to show our support for veteran and family recruitment. We are proud to be supporting Soldier On as a Gold Pledge Partner. We will be working hard to provide veteran supportive recruitment, retention, training and workplace culture initiatives at our organisation, in collaboration with the Soldier On Pathways program, to enable veterans and their families to secure their future career.

Australian Military Bank assistance for those impacted by the recent floods

 

Financial assistance for members impacted by floods

Our thoughts are with those members and their families currently affected by recent weather events across Australia.

The effects of these floods and associated damage is wide-ranging and with potential financial impacts. If you are in financial difficulty due to the impacts of this flood disaster we encourage you to contact us as soon as possible to discuss how the Bank can assist you through this period on 1800 855 810.

 

How we can help

If you need assistance, we encourage you to contact us so we can understand your individual circumstances and how we can best support you. We may be able to offer financial hardship assistance to you if you are finding it difficult to make repayments on your loan. We encourage you to make contact as soon as possible on 1800 855 810 or via the “Hardship” link available on Internet and Mobile banking.

We can also discuss other options like early access to Term Deposits and waived fees and charges.

 

What you'll need to make a home and contents claim

If you'd like to make a claim or for any insurance queries please contact CGU Claims 24/7 on 13 24 80. For more information, please visit cgu.com.au/claims/home-claims.

 

Contact us
We are here to help our members. For general enquiries you can contact us via one of the options outlined;

General Enquiries
1300 13 23 28
Monday - Friday: 8:00am – 6:00pm Saturday: 9.00am - 12.00pm (All times AEST)
From Overseas: +61 2 9240 4122

Email Us
service@australianmilitarybank.com.au

Mail Us
PO Box H151, Australia Square, NSW 1215

Lost or Stolen Cards
1300 13 23 28 or call the VISA International Hotline specific to the country you are in

AMB celebrates International Women's Day

Automatic Cheque Book Reissuing

The use of cheques has fallen over the past few years as electronic payment methods have accounted for a growing proportion of transactions. This declining trend has been felt by the banking industry as a whole and its anticipated to continue.

It is for this reason, Australian Military Bank will stop automatically reissuing cheque books for those members who do not use them regularly. This will also prevent our members form incurring additional charges when they may not need a cheque book.

However, we will continue to automatically reissue cheque books from our members who we deem to be regular users, as well as businesses and non- personal members as appropriate.

We ask all other members to contact the bank if they wish to have a cheque book reissued.

We appreciate your support and understanding.