Our members’ financial needs are profoundly changing the way in which they interact with their bank, so we have recently commenced on a transformation journey by investing in new technologies to align with these expectations.

The new core banking system, internet banking platform and mobile banking app aimed at launching in late February 2018 is aimed at providing an enhanced member experience including on demand automation and enhanced digital offerings.

Some enhancements included in the new internet and mobile banking services are:

• Budgeting tools – enabling you to track spending, set up goals on accounts and track savings, as well as a range of handy calculators to help budget when looking to borrow monies;
• Card PIN change – enabling you to reset a customisable card PIN online;
• Increased security functionality – One Time Password (OTP) two factor authentication further protecting members transactions;
• Real time alerts – on balances, deposits or withdrawals made;
• International payments – enabling you to send monies overseas online;
• Offers – advising you of current offers and events available to take advantage of and having the ability to apply directly online;
• Communication preferences – the ability to select how you would like to hear from us and the ability to send us secure mail service requests, and finally;
• New Payments Platform registration – providing you with the choice of making real time payments through the New Payments Platform (NPP).

Yes, please ensure your current contact details (email address, mobile and landline numbers) are correct. This can be easily checked and updated via online banking, contacting us on 1300 13 23 28, or visiting your local branch.

Yes, you won’t need to worry as all active accounts, cards, and records will migrate to the new system. Members who have payroll allocation splits will see a difference in how these are displayed within their transaction listings.

Your accounts will not change; however, they will be reflected differently in the new system. From the conversion date, all accounts will be reflected with a BSB and 9-digit account number, as opposed to the current alpha - numeric description. For example:
 

The Australian Military Bank BSB (642 170) and your 9-digit account numbers are located on Internet Banking. Click on the “Services & Help” tab and “BSB Information”.  Alternatively, you can find this on your statements in the “Accounts Summary” section. You can also contact us on 1300 13 23 28 or visit your local branch to find out more.

On the weekend of the transition, we will be migrating to the new systems. There will be limited to no outages to ATMs so you will still be able to access cash via ATMs and EFTPOS facilities. However the internet banking service and the mobile banking app will not be available during this time and the new and improved internet banking and mobile banking app will be available again for the launch in late February 2018. We ask and thank you for your patience over this weekend as we work towards delivering an easy and modern banking service dedicated to the Australian Defence Community. 

When you log into Internet Banking from late February 2018, you’ll be prompted to re-register/reset a new password via the “New to Online Banking” link.  You’ll need to enter a one-time-password (OTP) to securely identify yourself and then set up a new password (8-16 characters long). You’ll then be prompted to set up your secret question. The process should only take a few minutes, however once you have completed this; you can enjoy all the new design functionalities that the new Internet Banking platform will provide. 

From launch in late February 2018, we will have a new internet banking platform. Therefore, you will need to remove your current bookmark link of the old internet banking platform and bookmark the NEW link in late February 2018.

Some users may find these issues when using Internet Explorer. To avoid this, download and use Google Chrome as your main browser when using Internet Banking.

Your secret question can be set up in internet banking and this secret question will allow you to be identified when you visit us in branch or when you contact us on 1300 13 23 28, or if you want to change your password for internet banking in the future.

From late February 2018, our mobile app will be replaced with a completely new version. Therefore all members will need to download the new app from Google Play Store for Android or the iTunes Store for Apple. Once downloaded, members will be prompted to re-register and set a new 4 digit passcode. Once set, members can enjoy the new design functionalities that the new mobile app will provide.

As part of our ongoing commitment to member security, we’ve implemented Two Factor Authentication security to ensure your banking is secure when transacting through the internet or your mobile. The one-time password (OTP) is an automatically generated numeric string of characters that authenticates specific transactions and is a secure way to protect you. The OTP is sent directly to your email address, mobile or landline number, so it’s important that we hold your current email address and mobile/landline numbers on file.

Yes, as part of our migration to the new core banking system, we’ve reviewed some of our Fees & Charges and our Terms & Conditions. These changes can be located on our website.

If you have questions about the new core banking, internet banking and mobile banking app being launched in late February 2018, you can contact us by:

• Calling 1300 13 23 28 during the hours of 8:00am – 6:00pm Monday – Friday and  9.00am - 12.00pm Saturday (AEST); or
• Emailing us at service@australianmilitarybank.com.au; or
• Visiting us in branch

If you have had a previous direct credit instruction / payroll allocation instruction this will remain in place. What you will see however is the credit / payroll will be credited directly to one account and then distributed accordingly to your other account as per your instructions on file.

If you find you want to change the account your credit / payroll is directed to, please email us at service@australianmilitarybank.com.au.

Alternatively, if you want to change where your employer credits your salary, you can provide them the BSB (642 170) and 9 digit account number.

Please note: Your account number is a 9-10 digit numeric sequence as per the following example:

There is no need for members to use the old alpha numeric format anymore for e.g. your old S18 is now your Military Rewards Account with a 9 digit account #.

There are two types of alerts members receive.

1. OTP for Internet and Mobile Banking: This verifies your security when you register for Internet and Mobile Banking or want to set up specific functions for example, creating a new BPAYee.
2. Account specific alerts: These aim to advise members that a payment has been processed successfully or that you have reset your password.

Some account alerts can be disabled via Internet Banking if you go to the 'My Profile' menu, then 'Alerts' on the right-hand side. Choose your accounts and ensure SMS and Email is set to 'No'. This can also be modified via Mobile Banking once you login. Click the top left-hand corner menu, then press 'Settings', then 'Alerts'.

Based on member feedback, we've extended the time you've got to use your OTP to 6 minutes.

Biller codes changes from time to time. As part of the new system we have migrated all members address books (BPAY and external accounts) to Internet and Mobile Banking. However some biller codes have changed over the course of the last few years, and it’s a timely refresher for members to check that the biller codes in their address books are correct. If they are not, members can either edit the biller in their book or delete it and set up a new one.

You can view your demonstration video on how to add, edit or delete a payee here.

Please ensure you have enough funds in your ‘From’ account and are inserting the correct details of the recipient’s BSB and account number.

Please ensure you have enough funds in your ‘From’ account and are inserting the correct details of the Australian Military Bank BSB (642 170) and the recipient’s account number. You can validate whether you have enough funds by checking your ‘Available Balance’.

You can view our demonstration video on how to make a payment here.