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What is phishing?

31 May 2018

What is phishing?

Phishing is a cybercrime where criminals target confidential information by stealing login credentials, account details and private data such as personal identity information.

How to identify a scam

These criminals deceive users online by convincing others they are conversing with a trustworthy source. They try to obtain information by luring users to share passwords or credit card details via the web to gain access to personal accounts.

How to protect yourself

  • Change your password every six months and ensure you include a mix of lower-case and upper-case letters, numerical values and special characters.
  • Don’t click on links or attachments that you receive from people or organisations you are not familiar with.
  • Be careful of messages that seem ‘too good to be true’.
  • Question any messages you receive that appear threatening or suggests you to take action.
  • If you come across a suspicious link, hover your mouse over the link to see where the actual web address will take you – you can even search any relevant terms you find in the URL.
  • Stay smart online by keeping informed with any recent scam threats.

What to do if you suspect suspicious activity

If you have provided your personal banking details to a phishing site, please get in contact with Australian Military Bank immediately by calling our Member Contact Centre on 1300 13 23 28 from 9am – 6pm on Monday to Friday or between 9am – 12 pm on Saturdays (AEST).

You can also report scams to the ACCC via Scamwatch. This is a page where people report incidents, so others are aware of current scams, can monitor trends or disrupt a scam where possible.

If you believe your personal information is at risk, you can contact IDCare on 1300 432 273 or visit

How Australian Military Bank protects your private information

We only ask for personal information relevant to our business relationship with a customer. This information will generally be provided when applying for one of our products or services.

We take extra care in ensuring your personal information is protected from misuse, interference and loss as well as unauthorised access, disclosure or modification.

Remember: Australian Military Bank will never send you a link or contact you via email to ask for your personal or financial details.

For further information, you can view your privacy policy here.

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