Update to our Terms & Conditions of Use
We’ve updated our Account & Access Facility Terms & Conditions of Use effective 1 April 2023.
To help you understand the changes that may affect you, we’ve provided a summary of the key changes below. By continuing to operate your accounts with us, you agree to be bound by these Terms & Conditions of Use.
Changes to Joint Accounts
We have made some changes to the way that Joint Accounts will be set-up upon account opening, how account holders can make changes to the account, as well as actions the Bank may take in the case of a dispute between the account holders.
Cheques
We have included new information on how cheques operate, including timeframes for clearance, how to lodge stop payments, why a cheque may not be honoured and suggestions on how you can prevent your cheques being used by the wrong people.
Cancelling Accounts and Access Facilities
We may suspend or close your facility (including delaying not processing transactions), in order to protect you from potential harm (eg. Scams), or where we must do so to comply with our legal or regulatory obligations.
Account Statements
We are reducing our reliance on paper statements, and we will by default send account statements electronically, unless you otherwise direct us not to do so.
Complaints and Feedback
We have provided additional information on how we handle complaints and feedback, as well as where you can refer your complaints, including escalation points if you are not satisfied with the way we have resolved your complaint.
Terms of Use
We have incorporated and updated the following Terms for:
- Digital Wallets
- EFTPOS Secure and Visa Secure
- PayTo
- Term Deposits
We have provided instructions on how you can withdraw the whole or part of your term deposit early, as well as information about how this may impact on the interest that you earn.
What do I need to do now?
There is nothing you need to do – however, we encourage you to read the updated document on our website here.