19 May 2021
New SMS feature for fraudulent card transactions.
We constantly monitor transactions to identify fraud, ensuring your accounts are secure and protected. If we see a potentially high risk fraudulent transaction on your card you will receive a phone call from us. We have also now launched a SMS feature for lower risk transactions.
The SMS will always contain the date and time of the transaction and the last 4 digits of your card.
If you receive an SMS that contains the above details, simply respond to the SMS to confirm with either YES or NO. If you respond YES to confirm the transaction was legitimate no restrictions will be placed on your card, if you respond NO a member of our team will contact you as soon as possible.